Warranty
If you encounter a problem with a purchase from auclairpro.com, you've got a year to submit a warranty claim.
If there's an issue, please don’t send it straight back to us. Let our customer service team know first; they’ll guide you on what to do next. If it's a defect that's on us, we’ll replace it with a new one for free.
What types of damage are not covered by the warranty policy?
We always want to help, but just so you know, our warranty mainly covers manufacturing defects. Here's what might not fit under the warranty umbrella:
- Little mishaps from using the product a tad too enthusiastically 😉
- Not following the care instructions (oops!)
- Damage caused by rips, cuts or tears
- Any tweaks or changes made to the original product
What is your warranty policy for products purchased from a retailer?
The warranty applies when the retailer's warranty is no longer applicable. If the product is still guaranteed at the retailer, please contact them. We will not replace any products that are still under the store's return policy.
If the store warranty no longer applies, please provide us with a clear picture of the product’s original receipt. Without proof of purchase, unfortunately we will not be able to replace the product.
How long will it take to evaluate my warranty claim?
Your satisfaction is our priority! We will do our best to respond to each request as quickly as possible. Please allow 3 to 5 business days for your request to be processed.
If you have any questions or concerns, please send an email to ecommerce@auclairpro.com
Business Hours: Monday - Friday 9:00 AM - 5:00 PM (est.)
What if the product I purchased is out of stock?
If the item you purchased is no longer available, we will attempt to replace it with a similar item or will offer you a credit of same value towards another item.
To submit your warranty claim
Please email us at ecommerce@auclairpro.com with the following information:
- Full Name:
- Email:
- Phone Number:
- Shipping Address:
- Order #:
- Description of the issue you are experiencing with pictures.