We completely get it, we change our minds too! If you wish to cancel your order, please contact our Customer Service as quickly as possible at 514-345-0135 #3

If the order status is still in process, we will be able to cancel it. If you need to contact us outside of our business hours, please send an email to ecommerce@auclair.com and write in the subject of the email « CANCELLATION OF ORDER #0012345 ».

Please note that if the order has been processed, we unfortunately cannot change or cancel it.

Once your item(s) have shipped, you will receive an email confirmation with the tracking number and courier. You will also receive an email confirmation once your order has been delivered.

UPS, Purolator, Canada Post, FedEx are partner couriers. The shipping couriers vary by region and are subject to change from time to time. 

If you received the wrong item, color or size please contact our customer service as soon as possible with your order number and pictures of the wrong item(s). We will do our best to rectify the issue and send you the correct item(s) as quickly as possible. 

Note : Discounts cannot be combined. To apply a promotional code, discount code, or Gift Card to your order:

 1. Confirm the correct item(s) are in your cart and click the "checkout" button

2. Once you have started the checkout, a discount code box will appear. Enter your code into the "Discount code" box and click "Apply" to add the code to your order.

Yes, we will refund you the difference for up to 14 days following your purchase. We only match prices for items purchased on our website. To obtain a price adjustment, please contact us with your order number.

Our office hours are 8:00AM-5PM EST Monday-Friday.

Orders are processed for shipping within 72 business hours of order entry however please note that during busy periods (i.e. holiday season), delays may occur.

Note : Please ensure delivery is to a secure location, we are not responsible for packages that have been lost or stolen once the delivery has been confirmed.

CANADA

Flat-rate ground shipping of 14.99$ per order. Shipping is between 5-8 business days depending on final destination.

Orders over 99.99$, before taxes, receive free ground shipping.

The quality of our products and customer satisfaction is our #1 priority.

Eligibility: We accept returns within 30 days of the original purchase. Items must be in new and unused condition with the original tags attached. Please note that shipping fees are non-refundable.

How to Return:

Contact our customer service team at ecommerce@auclairpro.com to request a return. Please provide the following information:

• Full Name
• Email
• Phone Number
• Shipping Address
• Order #
• Description of the issue with pictures

We will provide you with a return label. A $10 restocking fee will be deducted from your refund.

Approved returns will be processed and refunded to the original payment method as quickly as possible.

Exchanges:

If you want to exchange a product, submit a return request and send back the item(s). You will receive a gift card for the amount of your original purchase, which you can use to buy a new item. This method has no restocking fee. Please note that shipping fees are non-refundable.

At this moment, we deliver to addresses within Canada only.

Refunds can take approximately 5–10 business days to complete. Once the return has been received at our distribution center, please allow time for the return to be reviewed and processed. Processing time can vary. If you have any concerns regarding your refund, you can always reach out to ecommerce@auclair.com